These general terms and conditions (GTC) apply to all top-quality deliveries to consumers. A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity.
The purchase contract is concluded with high form - glass and product design, sales tax identification number according to § 27 a sales tax law: DE297871118
Conclusion of contract
The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.
By clicking the button [Buy / order for a fee] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.
Right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions. If you, as a consumer, make use of your right of withdrawal according to section 4.1, you have to bear the regular costs of the return. In addition, the regulations that are detailed below apply to the right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract with full details of yourself by means of a clear declaration (e-mail or letter). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we have to repay all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to Hochform immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Prices and shipping costs
Shipping costs within Germany: up to 5kg = 7.49 €; up to 10kg = 9.49 €.
Shipping costs to all other EU countries and Switzerland are as follows: Package up to 5kg = € 17.99, package up to 10kg = € 22.99.
Shipping costs outside the EU and Switzerland: package up to 5kg = 37.99 €, package up to 10kg = 54.99 €.
Delivery is by DHL. A respective tracking number will be sent to you by email after posting to DHL. The delivery time within Europe (and Switzerland) is usually between 3 and max. 7 working days, worldwide between 5 - max. 14 days.
Payment is made by credit or debit card, Giropay or Paypal.
Retention of title
The goods remain the property of Hochform until full payment has been made
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts.
More information is available at the following link: http://ec.europa.eu/consumers/odr .
We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.